Delivery

We aim to have an accurate delivery timescale listed for every design and size. Select the size required and the text should update with the expected delivery.

Our primary courier is DHL.

Once the DHL courier has their route arranged for the day they will send a text/email with a 60 minute delivery window. We also use a tracked Royal Mail 48 hour service for smaller items.

To shorten delivery time rugs may be despatched directly to you from the manufacturer.

For rugs of 250cm width and over we use a 2 man delivery service who will deliver the rug to your room, not just to the doorstep.

We will contact you immediately if an item will take longer than the advised timescale to deliver. If the revised delivery timescale is not suitable to you then we will make an immediate refund back to your payment card.

If you would like clarification of the delivery schedule of a particular item please contact us for more information.

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Delivery Fees

England, Scotland, Wales and Northern Ireland

Standard Delivery
Free postage for orders of £50 and over.
Postage £4.95 for orders or £49.99 and under.
No maximum number of items per order.

For rugs of 250cm width and over we use a 2 man delivery service who will deliver the rug to your room, not just to the doorstep.

Shipping Fees - Channel Islands

As a guide, we charge £25 for orders up to £100 and request you contact us for an accurate quote for orders over £100.

At present VAT is applied to the order automatically, but we then make a manual refund of the VAT. Alternatively call us and we can take your order net of VAT.

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Ireland, Europe & Rest of the World

Louis de Poortere Orders To EU Countries

Louis de Poortere orders for rugs 200cm x 280cm and larger, for delivery in the EU will be dispatched direct from Belgium. For these orders there will be no duty charges when delivered. UK VAT will still be payable. Delivery time is 3-5 days.

We ship around the World! We regularly send to the US and this year we have also delivered to Japan, Taiwan, New Zealand and Ukraine amongst many others. We mainly use UPS for international deliveries and delivery time is usually 5-7 days from despatch.

There will be an estimate of the delivery charge displayed in your basket but these are changing regularly, so please contact us for an accurate delivery cost as it will often be lower than displayed.

Our prices include UK VAT of 20%. This is not payable on non UK deliveries so we will either refund the VAT portion of the sale price for a website purchase, or we usually send a PayPal invoice for the correct purchase price and delivery charge.

Please be aware that the courier may request a duty payment and handling charge before delivering the rug and these charges are payable by the purchaser. We can provide an indication of the charges on request - simply contact us with with design, size and delivery country.

Please note - we are unable to dispatch Villa Nova or Romo products for delivery outside of the EU.