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Louis de Poortere Outlet

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  • FAQ

    Who are Heugah Interiors?

    We're a family business in the Cotswolds. We will personally manage your order progress and handle any queries or problems. There's no chatbots or offshore call centres! Our goal is to give you the level of service that we would expect ourselves.

    I'm not sure of the colour?

    For our most popular ranges we have samples that can be ordered for a £10/£15 deposit, refundable on return. See the section on samples for more info.

    I've ordered the wrong size - can I exchange?

    Yes, we can arrange to collect the first item when the second is delivered and there is no charge for the return if the rug is under 280cm wide. See Returns below for more information.

    Will returning a rug be expensive?

    Normally yes, but for most rugs we can help by arranging a collection using our courier account. The cost depends on the rug width and starts at £20. See Returns below for more information.

    When will my order be delivered?

    Every size of every rug should have the expected delivery time displayed. Contact us for more info if not.

    Can I spread the cost of the payments?

    Yes, we offer PayPal "Pay in 3" that lets you spread the cost of your purchase into 3 interest-free payments. Qualifying purchases must be between £30 and £2,000. Select PayPal, Pay Later on the payment page for more information.

    The delivery time is more than 2 months away - do I have to pay in full now?

    No, we can take a deposit payment now and the balance when the rug is ready for despatch. This will guarantee any promotion price and also stock availability from the next delivery.

    Do you deliver outside of the UK?

    Yes, we deliver worldwide! Shipping prices change regularly - contact us for an exact quote and indication of customs duties.

    Our web prices include UK VAT at 20% which is not applicable for non UK deliveries.  Contact us for more info on refunding or removing VAT.

    How do I care for my item?

    We've prepared a care guide on what to expect when the rug arrives, and with information and tips to keep it looking great for as long as possible. Please get in touch if you have any other questions.

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