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Returns

Standard Ranges

If you are not 100% happy with your standard range purchase it can be returned for a full refund. We must be notified within 14 days of delivery and the item must be received back in our warehouse within 14 days of us recieving your intention to return.

We use a fully insured tracked service for our deliveries and we recommend the same level of courier service for a return. The website www.parcel2go.com offer a variety of tracked services from the major couriers.
 
Items must be received back in original packaging and be in a resaleable condition. Once returned the refund will be applied back to your original payment card within 14 days.
 
Return postage and packaging costs are non-refundable unless the item is faulty. When returning an item please ensue all items are securely rewrapped in their original packaging and return in the same condition it was received. Please include your name, address and order number on the return packaging so we can connect the returned item to your order as quickly as possible.
 

We may make a deduction to the reimbursement if the value of the goods has been reduced as a result of excessive handling.

Made to Measure Mats, Rugs, Stair Runners, Tailor Made

Unfortunately floor coverings cut from a roll or made to a specific size cannot be returned for a refund. This includes made to measure mats, tailor made rugs, carpets, stair runners and any other floor covering cut from a roll or especially manufactured to order. All damages or order errors must be reported on receipt of your order.
 
Colours will appear different on every screen - please check colour and suitability before ordering. Although we aim for continuity in colours and sizes, there may be slight variations between print runs. Swatches of most ranges are available.
 

Returns Address

When returning an item please ensue all items are securely rewrapped in their original packaging and return in the same condition it was received. Please include your name, address and order number on the return packaging so we can connect the returned item to your order as quickly as possible.
Our warehouse address for returns is -
 
Heugah Interiors Ltd
c/o Fulfillment Warehouse
Unit R4
Bourton Industrial Park
Bourton on the Water
Gloucestershire
GL54 2HQ
 
Tel ​01386 849338